Terms of Service

Article 1 (Purpose)

These terms set out the rights, obligations and responsibilities of the Company and users, the conditions and procedures for using the Services, and other necessary matters.

Article 2 (Definitions)

1. "Site" means the website the Company operates to present perfume packaging components, fragrance materials and related services ("Goods") and to receive quote requests.
2. "User" means any member or non-member who accesses the Site and uses the Services under these terms.
3. "Member" means a person who has registered with an email address and holds an account; "Non-member" means a person who uses the Services without registering.
4. "Components" means bottles, pumps, shoulders, overcaps and other parts used to make a perfume; "Combination" means the set of components a user assembles in the Bottle Builder.
5. "Bottle Builder" means the feature for combining components and previewing the result in 2D and 3D.
6. "Estimated amount" means the reference figure the Site displays based on registered unit prices and quantities; "Confirmed quote" means the quote the Company sends after reviewing a quote request.
7. "Process option" means a choice about how Goods are processed, such as the dip tube cutting method.
8. "Made-to-order Goods" means Goods produced individually to the user's combination, quantity, process options, label and other specifications.
9. "Label artwork" means a label image a user uploads to the Site for preview.
10. Terms not defined here follow applicable law and general commercial practice.

Article 3 (Posting and amending the terms)

1. The Company posts these terms together with its trade name, representative, address, business registration number, mail-order business registration number and contact details on the Site.
2. The Company may amend these terms within the limits of applicable Korean law, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions and the Personal Information Protection Act.
3. Amendments are announced on the Site, with the effective date and reasons, from 7 days before the effective date; amendments unfavourable to users are announced at least 30 days in advance and members are also notified by email.
4. Amended terms apply to quote requests made and contracts concluded on or after the effective date. Contracts concluded earlier remain subject to the previous terms.
5. Matters not covered by these terms follow applicable law and commercial practice.

Article 4 (Services)

The Company provides the following through the Site:

1. Browsing the component and fragrance catalogues and the portfolio of completed projects
2. Bottle Builder: combining components, compatibility guidance, 2D and 3D previews, label artwork preview, saving and sharing combination images
3. Quote requests, confirmation emails, and lookup of quotes and enquiries
4. Member services: saved combinations (My Collection), quote history, cart
5. Customer enquiries and replies
6. Other services the Company develops or provides through partners

The Company may change or discontinue parts of the Services and will announce the change and its effective date on the Site in advance.

Article 5 (Membership and accounts)

1. A user applies for membership by entering an email address, password, name and other details in the Company's form and agreeing to these terms and the privacy policy; membership begins when the Company accepts the application.
2. The Company may refuse or later cancel an application when the applicant used another person's details or false information, previously lost membership for breaching these terms, or when acceptance would seriously hinder the Company's business.
3. Members must update their details on the Site or inform the Company when they change; the member bears any disadvantage caused by not doing so.
4. Members are responsible for their account and password. Accounts may not be lent or transferred, and members must notify the Company immediately if an account is misused.
5. Members may ask the Company to close their account at any time and the Company will do so without delay, after any pending quote or transaction has been completed.
6. The Company may restrict or terminate membership, after notice, when a member breaches these terms or applicable law.

Article 6 (Non-members and lookup passwords)

1. Non-members may request quotes and send enquiries. They look up their submission with the quote or enquiry number issued at submission and the lookup password they set.
2. Lookup passwords are stored only in an irreversible form, so the Company cannot recover them. If a password is forgotten, the Company will verify identity through its staff and provide the information; online lookup is not re-enabled.
3. If no lookup password was set, online lookup is not available and the Company replies to the contact details given at submission.

Article 7 (Quote requests and formation of contract)

1. Estimated amounts shown on the Site are reference figures calculated from registered unit prices and quantities. They are neither a quote nor an offer, and exclude VAT.
2. A quote request on the Site is an invitation to treat. A contract is formed when the Company reviews the request, sends a confirmed quote, and the user places a firm order on that quote.
3. The validity period, unit prices, minimum order quantity, lead time and payment terms follow the confirmed quote. A confirmed quote may differ from the estimated amount due to stock, raw material prices, exchange rates and similar factors.
4. Goods carry minimum order quantities per item and unit prices may vary by quantity band.
5. Process options such as the dip tube cutting method form part of the specification. Users specify them at the quote request, and changes after a firm order are agreed with the Company.
6. Payment is made to the bank account the Company designates. The Site does not provide online payment.
7. The Company may decline to send a confirmed quote or to accept an order when a request contains false information, when the requested quantity or specification cannot be supplied, or for other justified reasons.

Article 8 (Made-to-order Goods and limits on withdrawal)

1. Goods traded through the Site are made to order according to the user's combination, quantity, process options, label and other specifications.
2. Because allowing withdrawal after production has started would cause the Company irrecoverable loss, the Company gives separate notice of this at the quote and order stage and obtains the user's consent (including by electronic document). Even where the user qualifies as a consumer under the Act on Consumer Protection in Electronic Commerce, withdrawal is restricted after production has started in accordance with Article 17(2) of that Act.
3. Notwithstanding the above, if the Goods differ from what was advertised or from the contract, the user may withdraw or demand rectification within the period set by applicable law.
4. Cancellation before production starts, costs arising from specification changes, and the allocation of material and processing costs already incurred are agreed between the Company and the user.

Article 9 (Lead time, delivery and inspection)

1. Lead time follows the confirmed quote or purchase order, and process options may add lead time. Lead time runs from the date the firm order and payment conditions are met.
2. If delivery is delayed by causes beyond the Company's control, such as raw material supply, natural disasters or transport delays, the Company informs the user and agrees a new date.
3. Users must inspect quantity, specification and appearance within 7 days of delivery and notify the Company of any defect or shortfall within that period. Absent notice, the Goods are deemed delivered as specified.
4. Where a defect is confirmed to be the Company's responsibility, the Company remedies it by replacement, repair, remaking or price reduction as agreed with the user.

Article 10 (Nature of previews and disclaimer)

1. The 2D and 3D previews, label artwork previews and saved or shared combination images are reference material to aid understanding. Colours, gloss, texture, transparency and printed label results on screen may differ from the actual product.
2. Compatibility guidance in the Bottle Builder is reference information based on registered specifications such as neck size. Actual fit and suitability are confirmed at the confirmed quote and sample stage.
3. Dimensions, capacity, material and other specifications follow the catalogue, subject to manufacturing tolerances.
4. Users may not hold the Company liable for decisions based solely on previews; final specifications are confirmed through the confirmed quote and samples.

Article 11 (Material uploaded by users)

1. Users must own, or be lawfully entitled to use, the copyright, trademark, portrait and other rights in label artwork, photos attached to enquiries and other material they upload ("User Material").
2. Users are responsible for disputes arising from User Material infringing third-party rights and must compensate the Company for any resulting loss.
3. Label artwork files are used for preview only within the user's browser and are not stored on the Company's servers. However, when a user saves a combination image or creates a share link, the rendered image with the artwork applied is stored.
4. The Company uses material attached to enquiries only for quotes, production and consultation, and retains and destroys it according to the privacy policy.

Article 12 (Saving and sharing combination images)

1. Users may save combination images or create share links in the Bottle Builder. Images behind a share link can be viewed by anyone who has the link, and carry the Company's brand, the combination code and a preview notice.
2. Shared images are kept in storage operated by the Company. Users may ask the Company to delete them and the Company will do so without delay.
3. The Company does not use shared images for promotion outside the Site without the user's consent.

Article 13 (Intellectual property)

1. Copyright and other intellectual property in the 3D models, images, product photos, text and software on the Site belong to the Company or their rightful owners.
2. Users may not reproduce, transmit, publish, distribute, broadcast or commercially exploit information or material from the Site, or let third parties do so, without the Company's prior consent.
3. Users may freely use the combinations they create in the Bottle Builder for quote and production consultation and for personal sharing.

Article 14 (Obligations of the Company)

1. The Company does not engage in conduct prohibited by law or these terms or contrary to public order, and strives to provide the Services continuously and stably.
2. The Company maintains security measures to protect users' personal data and publishes and observes its privacy policy.
3. The Company reviews and replies to quote requests and enquiries in good faith.

Article 15 (Obligations of users)

Users must not:

1. Enter false information in quote requests, enquiries or registration
2. Use another person's details or account
3. Alter information on the Site without authorisation or use the Company's material without consent
4. Infringe the intellectual property or reputation of the Company or third parties
5. Access the Site excessively by automated means or interfere with the normal operation of the Services
6. Otherwise breach applicable law or these terms

Article 16 (Changes to and suspension of the Services)

1. The Company may temporarily suspend the Services for system inspection, replacement, failure or communication outages, and will give advance notice on the Site where possible.
2. If the Company can no longer provide the Services due to a change or discontinuation of business, it notifies users 30 days in advance and performs contracts already concluded on their terms.

Article 17 (Protection of personal data)

The Company collects only the personal data needed to provide the Services. The items, purposes, retention periods, outsourcing and users' rights are set out in the separately published privacy policy.

Article 18 (Limitation of liability)

1. The Company is not liable when it cannot provide the Services due to force majeure such as natural disasters, war or communication failures.
2. The Company is not liable for service failures or loss caused by the user's own fault.
3. The Company is liable for actions users take in reliance on information, material or previews on the Site only to the extent set out in Article 10.
4. The Company has no duty to intervene in disputes between users, or between users and third parties, arising through the Services, and is not liable for resulting loss.

Article 19 (Dispute resolution and jurisdiction)

1. The Company and users will consult in good faith to resolve disputes arising from the Services.
2. Failing agreement, the court having jurisdiction over the Company's head office has exclusive jurisdiction. Where the user qualifies as a consumer under the Act on Consumer Protection in Electronic Commerce, jurisdiction follows that Act and the Civil Procedure Act, and the consumer may apply for mediation through the Korea Consumer Agency or similar bodies.
3. These terms and contracts between the Company and users are governed by the laws of the Republic of Korea.